INDIVIDUAL SUPPORT CONTRACTS

Black Magic Cloud | Black magic Cloud Betriebsunterstuetzung

Professional help in day-to-day business or extended support services – here you’ll find what you’re looking for!

INDIVIDUAL SUPPORT CONTRACTS

With us, you don’t end up with a call center but you contact the technicians directly.
Options are: support for on-premises, cloud-only or hybrid environments.

INDIVIDUAL SUPPORT CONTRACTS

Professional help in day-to-day business or extended support services – here you’ll find what you’re looking for!

Black Magic Cloud | AndreasHaehnel CTA

BOOK A CONSULTATION OR DO YOU HAVE QUESTIONS?

C

OUR SUPPORT BUNDLES – SATISFY EVERY REQUIREMENT

min. contract period
Support for your existing Microsoft servers
Support for your Microsoft Cloud systems
Support for your hybrid deployments
Accessibility
Tickets criticality A (System downtime, possible loss of production, On-site support if necessary)
Tickets criticality B (serious impairment of the entire operation, no downtime)
Tickets criticality C (normal issue, no area-wide impairment - only sporadically)
Solution time
Solution support from our developers and technical specialists
Remote access support (e.g. MS Teams)
Access to other support resources (e.g., third-party vendor support)
Access to an exclusive 24/7 support phone number
Support by providing your own hardware possible (e.g. laptop, VPN access)
Number of persons authorized for ticket opening".
Standard Support
€ 999,- per month*
12 Months
automatic renewal for 12 months each, Cancellation period 2 months
Mo-Fr 09:00 - 17:00
999,- € per Ticket**
response time 1 Hour
399,- € per Ticket**
response time 4 Hours
Ticket costs incl.,**
response time max 3 Business days
**Solutions that are complex to implement may incur additional costs in accordance with the currently applicable rates. These will be discussed transparently with you in advance.
*** unused tickets expire at the end of the month and are not transferable to other months.
depending on the problem
2
Professional Support
€ 2.499,-
per month*
12 Months
automatic renewal for 12 months each, Cancellation period 2 months
Mo-Fr 08:30-18:00
699,- € per Ticket**
response time 1 Hour
299,- € per Ticket**
response time 4 Hours
Ticket costs incl.,**
response time max 1 Business days
**Solutions that are complex to implement may incur additional costs in accordance with the currently applicable rates. These will be discussed transparently with you in advance.
*** unused tickets expire at the end of the month and are not transferable to other months.
depending on the problem
3
Premier Support
€ 5.999,-
per month*
12 Months
automatic renewal for 12 months each, Cancellation period 2 months
Mo-So 24/7
one A-Ticket
per Month inclusive
** & ***,
each additional A-Ticket 599,- €**
Ticket costs incl., **
response time 4 Hours
Ticket costs incl., **
response time max 1 Business day
**Solutions that are complex to implement may incur additional costs in accordance with the currently applicable rates. These will be discussed transparently with you in advance.
*** unused tickets expire at the end of the month and are not transferable to other months.
depending on the problem
5

*Price plus statutory VAT.

A selection of our qualifications and certifications
Azure Administrator
MS-100 Certification
Messaging Administrator
Fundamentals
Security Administraotr
Microsoft Partner
Azure Administrator
MS-100 Certification
Messaging Administrator
Fundamentals
Security Administraotr
Microsoft Partner

Benefit from our comprehensive service portfolio

Black Magic Cloud | m365 BMC 3
M365aaS POWERED & MANAGED BY BLACK MAGIC CLOUD
SECURE CLOUD WORK ENVIRONMENTS
ADAPTED TO THE REQUIREMENTS AND NEEDS OF YOUR BUSINESS
CLOUD IT CONSULTING

 

CLOUD INFRASTRUCTURE & TECHNOLOGY CONSULTING FOR GROWTH,
COST CONTROL & SECURITY

WORKSHOPS

Regular workshops on important topics related to Microsoft 365, Powershell and secure collaboration in the cloud.

MANAGED SERVICES
  • myMagicShare
    Provide your employees with a secure platform for data exchange.