INDIVIDUAL SUPPORT CONTRACTS
Professional help in day-to-day business or extended support services – here you’ll find what you’re looking for!
INDIVIDUAL SUPPORT CONTRACTS
With us, you don’t end up with a call center but you contact the technicians directly.
Options are: support for on-premises, cloud-only or hybrid environments.
INDIVIDUAL SUPPORT CONTRACTS
Professional help in day-to-day business or extended support services – here you’ll find what you’re looking for!
BOOK A CONSULTATION OR DO YOU HAVE QUESTIONS?
OUR SUPPORT BUNDLES – SATISFY EVERY REQUIREMENT
min. contract period
Support for your existing Microsoft servers
Support for your Microsoft Cloud systems
Support for your hybrid deployments
Accessibility
Tickets criticality A (System downtime, possible loss of production, On-site support if necessary)
Tickets criticality B (serious impairment of the entire operation, no downtime)
Tickets criticality C (normal issue, no area-wide impairment - only sporadically)
Solution time
Solution support from our developers and technical specialists
Remote access support (e.g. MS Teams)
Access to other support resources (e.g., third-party vendor support)
Access to an exclusive 24/7 support phone number
Support by providing your own hardware possible (e.g. laptop, VPN access)
Number of persons authorized for ticket opening".
Standard Support
€ 999,- per month*
12 Months
automatic renewal for 12 months each, Cancellation period 2 months
Mo-Fr 09:00 - 17:00
999,- € per Ticket**
response time 1 Hour
response time 1 Hour
399,- € per Ticket**
response time 4 Hours
response time 4 Hours
Ticket costs incl.,**
response time max 3 Business days
response time max 3 Business days
**Solutions that are complex to implement may incur additional costs in accordance with the currently applicable rates. These will be discussed transparently with you in advance.
*** unused tickets expire at the end of the month and are not transferable to other months.
*** unused tickets expire at the end of the month and are not transferable to other months.
depending on the problem
2
Professional Support
€ 2.499,-
per month*
per month*
12 Months
automatic renewal for 12 months each, Cancellation period 2 months
Mo-Fr 08:30-18:00
699,- € per Ticket**
response time 1 Hour
response time 1 Hour
299,- € per Ticket**
response time 4 Hours
response time 4 Hours
Ticket costs incl.,**
response time max 1 Business days
response time max 1 Business days
**Solutions that are complex to implement may incur additional costs in accordance with the currently applicable rates. These will be discussed transparently with you in advance.
*** unused tickets expire at the end of the month and are not transferable to other months.
*** unused tickets expire at the end of the month and are not transferable to other months.
depending on the problem
3
Premier Support
€ 5.999,-
per month*
per month*
12 Months
automatic renewal for 12 months each, Cancellation period 2 months
Mo-So 24/7
one A-Ticket
per Month inclusive
** & ***,
each additional A-Ticket 599,- €**
per Month inclusive
** & ***,
each additional A-Ticket 599,- €**
Ticket costs incl., **
response time 4 Hours
response time 4 Hours
Ticket costs incl., **
response time max 1 Business day
response time max 1 Business day
**Solutions that are complex to implement may incur additional costs in accordance with the currently applicable rates. These will be discussed transparently with you in advance.
*** unused tickets expire at the end of the month and are not transferable to other months.
*** unused tickets expire at the end of the month and are not transferable to other months.
depending on the problem
5
*Price plus statutory VAT.
A selection of our qualifications and certifications
Benefit from our comprehensive service portfolio
M365aaS POWERED & MANAGED BY BLACK MAGIC CLOUD
SECURE CLOUD WORK ENVIRONMENTS
ADAPTED TO THE REQUIREMENTS AND NEEDS OF YOUR BUSINESS
ADAPTED TO THE REQUIREMENTS AND NEEDS OF YOUR BUSINESS
CLOUD IT CONSULTING
CLOUD INFRASTRUCTURE & TECHNOLOGY CONSULTING FOR GROWTH,
COST CONTROL & SECURITY
CLOUDCAMPUS
REGULAR COURSES ON IMPORTANT TOPICS RELATED TO MICROSOFT 365, POWERSHELL AND SECURE COLLABORATION IN THE CLOUD.
PRODUCTS
- myMagicShare
Provide your employees with a secure platform for data exchange.
Not every company needs help in operations or day-to-day business activities. Frequently, a “second opinion” is wanted or professional support where you don’t have the feeling you’re dealing with a call center. We offer you a custom-tailored support contract at reasonable prices.
Get a first impression with the following overview. Details will be discussed individually with you: