INDIVIDUAL SUPPORT CONTRACTS & OPERATIONAL SUPPORT

Black Magic Cloud | Black magic Cloud Betriebsunterstuetzung

Professional help in day-to-day business or extended support services – here you’ll find what you’re looking for!

INDIVIDUAL SUPPORT CONTRACTS

Bei uns landen Sie nicht in einem Call-Center sondern direkt bei Technikern.
Möglich sind hier Support für On-Premises, Cloud-Only oder auch hybride Umgebungen.

OPERATIONAL SUPPORT

Maßgeschneiderte Betriebsunterstüzung passend für Ihre Bedürfnisse. Möglich ist hier Unterstützung für On-Premises, Cloud-Only oder auch hybride Umgebungen.

INDIVIDUAL SUPPORT CONTRACTS & OPERATIONAL SUPPORT

Professional help in day-to-day business or extended support services – here you’ll find what you’re looking for!

Black Magic Cloud | AndreasHaehnel CTA

BOOK A CONSULTATION OR DO YOU HAVE QUESTIONS?

C

OUR SUPPORT BUNDLES – SATISFY EVERY REQUIREMENT

Standard Support
€ 999,- per month*
min. contract period
12 Months
automatic renewal for 12 months each, Cancellation period 2 months
Support for your existing Microsoft servers
Support for your Microsoft Cloud systems
Support for your hybrid deployments
Accessibility
Mo-Fr 09:00 - 17:00
Tickets criticality A (System downtime, possible loss of production, On-site support if necessary)
999,- € per Ticket**
response time 1 Hour
Tickets criticality B (serious impairment of the entire operation, no downtime)
399,- € per Ticket**
response time 4 Hours
Tickets criticality C (normal issue, no area-wide impairment - only sporadically)
Ticket costs incl.,**
response time max 3 Business days
**Solutions that are complex to implement may incur additional costs in accordance with the currently applicable rates. These will be discussed transparently with you in advance.
*** unused tickets expire at the end of the month and are not transferable to other months.
Solution time
depending on the problem
Solution support from our developers and technical specialists
Remote access support (e.g. MS Teams)
Access to other support resources (e.g., third-party vendor support)
Access to an exclusive 24/7 support phone number
Support by providing your own hardware possible (e.g. laptop, VPN access)
Number of persons authorized for ticket opening".
2
Professional Support
€ 2.499,-
per month*
min. contract period
12 Months
automatic renewal for 12 months each, Cancellation period 2 months
Support for your existing Microsoft servers
Support for your Microsoft Cloud systems
Support for your hybrid deployments
Accessibility
Mo-Fr 08:30-18:00
Tickets criticality A (System downtime, possible loss of production, On-site support if necessary)
699,- € per Ticket**
response time 1 Hour
Tickets criticality B (serious impairment of the entire operation, no downtime)
299,- € per Ticket**
response time 4 Hours
Tickets criticality C (normal issue, no area-wide impairment - only sporadically)
Ticket costs incl.,**
response time max 1 Business days
**Solutions that are complex to implement may incur additional costs in accordance with the currently applicable rates. These will be discussed transparently with you in advance.
*** unused tickets expire at the end of the month and are not transferable to other months.
Solution time
depending on the problem
Solution support from our developers and technical specialists
Remote access support (e.g. MS Teams)
Access to other support resources (e.g., third-party vendor support)
Access to an exclusive 24/7 support phone number
Support by providing your own hardware possible (e.g. laptop, VPN access)
Number of persons authorized for ticket opening".
3
Premier Support
€ 5.999,-
per month*
min. contract period
12 Months
automatic renewal for 12 months each, Cancellation period 2 months
Support for your existing Microsoft servers
Support for your Microsoft Cloud systems
Support for your hybrid deployments
Accessibility
Mo-So 24/7
Tickets criticality A (System downtime, possible loss of production, On-site support if necessary)
one A-Ticket
per Month inclusive
** & ***,
each additional A-Ticket 599,- €**
Tickets criticality B (serious impairment of the entire operation, no downtime)
Ticket costs incl., **
response time 4 Hours
Tickets criticality C (normal issue, no area-wide impairment - only sporadically)
Ticket costs incl., **
response time max 1 Business day
**Solutions that are complex to implement may incur additional costs in accordance with the currently applicable rates. These will be discussed transparently with you in advance.
*** unused tickets expire at the end of the month and are not transferable to other months.
Solution time
depending on the problem
Solution support from our developers and technical specialists
Remote access support (e.g. MS Teams)
Access to other support resources (e.g., third-party vendor support)
Access to an exclusive 24/7 support phone number
Support by providing your own hardware possible (e.g. laptop, VPN access)
Number of persons authorized for ticket opening".
5

*Preis zzgl. gesetzlich geltender MwSt.

A selection of our qualifications and certifications
Azure Administrator
MS-100 Certification
Messaging Administrator
Fundamentals
Security Administraotr
Microsoft Partner
Azure Administrator
MS-100 Certification
Messaging Administrator
Fundamentals
Security Administraotr
Microsoft Partner
Black Magic Cloud | Black magic Cloud Support

OPERATIONAL SUPPORT

What if you don’t need a complete solution but support from our experienced and qualified engineers for running your existing environment (cloud, on-premises or hybrid)?

Contact us – we’d be more than delighted to make you a tailor-made offer that satisfies your needs and requirements. Support for on-premise, cloud-only or hybrid environments is possible.

Black Magic Cloud | Black magic Cloud Support

Benefit from our comprehensive service portfolio

Black Magic Cloud | m365 BMC 3
M365aaS POWERED & MANAGED BY BLACK MAGIC CLOUD
SECURE CLOUD WORK ENVIRONMENTS
ADAPTED TO THE REQUIREMENTS AND NEEDS OF YOUR BUSINESS
CLOUD IT CONSULTING

 

CLOUD INFRASTRUCTURE & TECHNOLOGY CONSULTING FOR GROWTH,
COST CONTROL & SECURITY

WORKSHOPS

Regular workshops on important topics related to Microsoft 365, Powershell and secure collaboration in the cloud.

MANAGED SERVICES
  • myMagicShare
    Provide your employees with a secure platform for data exchange.